Customer Service Engineer

1 week ago


Greencastle, Indiana, United States Crown Equipment Full time

**Job Summary:**

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing customers with the safest, most efficient, and ergonomic lift trucks possible to lower their total cost of ownership.

We are seeking a highly skilled Customer Service Engineer to join our team. In this role, you will be responsible for providing technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end-user questions and problems.

Key Responsibilities:

  • Provide basic technical support for computer software and hardware issues.
  • Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
  • Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
  • Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
  • Provide on-site eyes and hands for remote network and server administrators.

Requirements:

  • High school diploma or equivalent is required.
  • One to two years of experience with PC operating systems and business application software systems is preferred.
  • Must have good communication and interpersonal skills.
  • Knowledge of Windows 7, 10, and 11, Microsoft SCCM, Outlook, and Active Directory is preferred.
  • Must have a valid driver's license.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

Estimated Salary Range: $50,000 - $65,000 per year, based on location and experience.



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