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Customer Experience Representative

2 months ago

Albany, New York, United States Conduent Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communication: Communicate effectively with customers through various channels, including phone, email, and chat.
  • Problem-Solving: Identify and resolve customer complaints and issues in a fair and efficient manner.
  • Product Knowledge: Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
  • Teamwork: Collaborate with other team members to achieve customer satisfaction and resolve complex issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
What We Offer
  • Competitive Pay: $14-17 per hour.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
  • Opportunities for Growth: Career advancement opportunities and professional development programs.