Customer Experience Specialist
6 days ago
Job Summary:
L2 Aviation is seeking a highly organized and detail-oriented Customer Service Coordinator I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring timely and efficient resolution of their inquiries and issues.
Key Responsibilities:
- Customer Support: Provide prompt and professional support to customers via phone, email, and in-person, resolving their inquiries and issues in a timely and efficient manner.
- Document Management: Maintain accurate and up-to-date records of customer interactions, including correspondence, phone calls, and meetings.
- Order Processing: Process customer orders, including receiving and processing purchase orders, and ensuring timely shipment of products.
- Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless coordination and resolution of customer issues.
- Reporting and Analytics: Generate and analyze reports to track customer interactions, sales, and other key performance indicators.
- Continuous Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and efficiency.
Requirements:
- Education: High school diploma or equivalent required; associate's degree preferred.
- Experience: Two years of customer service experience preferred.
- Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and other software applications.
- Personal Qualities: Professional personal presentation; customer service orientation; initiative; ability to handle stressful situations and deadline pressures well.
Benefits:
- Health Insurance: Comprehensive medical, dental, and vision insurance.
- Paid Time Off: Generous paid vacation and sick leave policy.
- 401(k): Company-matched retirement savings plan.
- Tuition Reimbursement: Assistance with education expenses.
- Employee Discounts: Discounts on company products and services.
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