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Aviation Support Coordinator

2 months ago

Dripping Springs, Texas, United States L2 Aviation Full time
Job Description

Job Summary:

L2 Aviation is seeking a highly organized and detail-oriented Customer Service Coordinator I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring timely and efficient resolution of their inquiries and issues.

Key Responsibilities:

  • Customer Support: Provide prompt and professional support to customers via phone, email, and in-person, resolving their inquiries and issues in a timely and efficient manner.
  • Document Management: Maintain accurate and up-to-date records of customer interactions, including correspondence, phone calls, and meetings.
  • SharePoint Management: Assist in maintaining customer SharePoint sites, ensuring that all relevant information is up-to-date and easily accessible.
  • Order Processing: Process customer purchase orders, order entry, and project tracking, ensuring timely and accurate completion of tasks.
  • CRM Management: Assist in updating the Customer Relationship Management (CRM) System database, ensuring that all customer information is accurate and up-to-date.
  • Communication: Communicate effectively with customers, internal teams, and external partners, ensuring that all parties are informed and up-to-date on customer issues and resolutions.
  • Problem-Solving: Identify and resolve customer issues in a timely and efficient manner, escalating complex issues to senior team members as needed.
  • Continuous Improvement: Participate in continuous quality improvement initiatives, identifying areas for improvement and implementing changes to enhance customer satisfaction and experience.

Requirements:

  • Education: High School Diploma or equivalent required; Associate's degree preferred.
  • Experience: Two years' experience in a customer service or related role preferred.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and SharePoint.
  • Personal Qualities: Professional personal presentation; customer service orientation; initiative; ability to handle stressful situations and deadline pressures well.

Benefits:

  • Health Insurance: Comprehensive health insurance plan.
  • Paid Time Off: Generous paid time off policy.
  • Dental Insurance: Comprehensive dental insurance plan.
  • 401(k): Company-matched 401(k) plan.
  • Vision Insurance: Comprehensive vision insurance plan.
  • Tuition Reimbursement: Company-sponsored tuition reimbursement program.
  • Shift Differential Pay: Competitive shift differential pay.
  • Life Insurance: Company-sponsored life insurance plan.
  • Referral Program: Employee referral program.
  • Employee Discount Programs: Employee discount programs.
  • Flexible Spending Account: Company-sponsored flexible spending account.
  • Health Savings Account: Company-sponsored health savings account.
  • Parental Leave: Generous parental leave policy.
  • Professional Development Assistance: Company-sponsored professional development assistance.
  • Employee Assistance Program: Company-sponsored employee assistance program.