HVAC Service Manager

3 weeks ago


Southfield, Michigan, United States Nex-Tech Full time
Job Summary:

We are seeking a highly skilled HVAC Service Manager to join our team at Nex-Tech. As a key member of our operations team, you will be responsible for managing our technicians and ensuring the highest level of service delivery to our customers.

Key Responsibilities:

• Active participation in recruiting and hiring of technicians
• Supervision and development of technician workforce
• Forecasting company needs and hiring accordingly
• Ensuring technician productivity meets or exceeds goals
• Handling escalated service issues
• Developing training plans for technicians
• Providing technical support and quality of work
• Performing ride-alongs with technicians
• Evaluating and performing annual technician reviews

Requirements:

• Minimum of 10 years as an HVAC service technician
• Technical knowledge necessary to provide value to technicians and customers
• Ability to conduct professional conversations with customers and resolve concerns
• Strong attention to detail and quality
• Strong organizational skills with ability to manage multiple tasks
• Ability to focus on desired results
• Ability to adapt to fast-paced environment and deadlines
• Experience in recruiting and hiring technicians
• Physical requirements: ability to lift 100 pounds, climb ladders, and drive extended hours

Benefits:

• Company vehicle
• Dispatched from home daily
• Gas card
• Excellent health insurance options
• 7 paid holidays
• 10 paid vacation days
• Min compensation: $75,000.00/Yr.
• Max compensation: $95,000.00/Yr.


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