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2 months ago
About Us:
At Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, we put our people first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Location Description:
Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Hotel Flor Tampa Downtown can mean for you.
Overview:
Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Hotel Flor Tampa Downtown can mean for you.
Job Summary:
The Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups. The incumbent will work with customers to align customer preferences with hotel needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and timely for quality service delivery. The incumbent is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This Sales Manager will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
Key Responsibilities:
- Respond promptly to incoming group/catering opportunities within pre-defined parameters.
- Refer opportunities to appropriate sales associate if business is outside these parameters.
- Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
- Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
- Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property's needs.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
- Actively up-sell each business opportunity to maximize revenue.
- Develop and manage catering sales revenue and operation budgets, and provide forecasting reports.
- Build and maintain strong working relationships with key internal and external stakeholders.
- Understand and actively utilize company marketing initiative/incentives to close business.
- Follow up on opportunities uncovered by the proactive sales team.
- Identify and implement process improvements and best practices.
- Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
- Establish clear expectations for customers and properties throughout the sales process.
- Effectively resolve guest issues arising from the sales process. Bring issues to the attention of property and sales leadership team as appropriate.
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.
Requirements:
The ideal candidate will possess excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. The Sales Manager will be responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This position requires a strong ability to work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
What We Offer:
We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
