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Office Manager

2 months ago

Montpelier, Vermont, United States Lux 4 Biz Full time
Job Title: Office Manager

We are seeking an experienced Office Manager to join our team at Lux 4 Biz. The successful candidate will be responsible for overseeing administrative duties, coordinating office procedures, and fostering a productive and positive work environment.

Key Responsibilities:
  • Manage office supplies inventory and ordering, ensuring timely replenishment as needed.
  • Provide exceptional customer service, responding to phone calls, emails, and directing inquiries to relevant staff.
  • Maintain strong communication with the Operations Manager to ensure field team productivity and efficiency.
  • Coordinate with the Facilities/Warehouse Manager to ensure smooth job scheduling with minimal lost time and rescheduling.
  • Monitor key performance metrics for the CSR and Dispatch teams.
  • Oversee general office operations, procedures, and reporting to management.
  • Schedule dispatch for field technicians to achieve maximum customer satisfaction and company profitability.
  • Maintain proficiency in CSR duties, functioning as a CSR when necessary, including phone operation and dispatch.
Requirements and Qualifications:
  • Proven experience in an administrative leadership role.
  • Proficiency in Google Workspace (Gmail, Docs, Sheets, Meet); familiarity with Service Titan is a plus.
  • Excellent time management, multitasking, and prioritization skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to diplomatically navigate demanding situations and requests.
  • Outstanding written and verbal communication skills.
  • Exceptional organizational and planning capabilities in a fast-paced environment.
  • Creative mindset with the ability to suggest and implement improvements.
  • Ability to manage multiple projects and meet deadlines.
  • Excellent interpersonal skills with the ability to build relationships with coworkers and customers.
  • Strong organizational skills and the ability to work both independently and as part of a team.
  • Creative and strategic thinking with a proactive approach to problem-solving.
Benefits:

Full-time employees are eligible to enroll in benefits and IRA after 30 days of employment. Employees are also eligible for Paid Holidays and accrual of Paid Time Off.

We encourage motivated individuals with strong management and administrative skills to apply.