Security Officer

Job Summary:

We are seeking a highly skilled and dedicated Security Officer to join our team at The University of Vermont Health Network. As a Security Officer, you will play a critical role in maintaining a safe and secure environment for our patients, visitors, and employees. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real difference in the lives of others.

Key Responsibilities:

• Conduct regular floor patrols and security camera monitoring to ensure the safety and security of our hospital and campus buildings.
• Respond to all non-medical codes and requests for assistance, providing timely and effective support to our patients, visitors, and staff.
• Maintain strict confidentiality at all times, handling sensitive information with discretion and professionalism.
• Conduct preliminary investigations into thefts, shortages, and other complaints involving potential criminal misconduct, working closely with our Assistant Lead and Lead Security Officer to ensure a thorough and effective response.
• Maintain all hospital-issued uniforms and equipment, ensuring that you are always properly equipped to perform your duties.
• Actively participate in any Safety and Security quality improvement initiatives, working collaboratively with our team to identify and implement solutions to improve our services.
• Create safety awareness among our patients, visitors, and staff, providing education and training to promote a culture of safety and security.
• Monitor and patrol internal and external campus buildings, as well as nearby MGP locations, on foot, in vehicle, and/or via security cameras, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
• Provide one-on-one observation of behavioral patients as needed, working closely with our healthcare team to ensure their safety and well-being.
• Preserve order and may act to enforce regulations and directives for the site(s) pertaining to personnel, visitors, and premises, working collaboratively with our team to maintain a safe and secure environment.
• Daily lock and unlock of numerous buildings on campus, ensuring that our facilities are secure and accessible as needed.
• Responsible for employee temporary badges, including issuing and ensuring they are promptly returned, maintaining accurate records and ensuring compliance with our policies and procedures.
• Upon request, collect, log, and secure patient valuables, working closely with our healthcare team to ensure the safe and secure handling of patient property.
• Collect, log, and secure lost and found items, attempting to locate the owner when possible, and maintaining accurate records of all items received and returned.
• Greets and logs in Emergency Department visitors, issuing visitor badges and ensuring that all visitors are properly registered and accounted for.
• Provides after-hour visitation escorts, working closely with our healthcare team to ensure the safe and secure transportation of patients and visitors.
• Monitors all campus parking lots for employee/visitor safety, as well as enforces the parking policy as necessary, investigating reports of vehicle or property damage.
• Provides motor vehicle assist to staff and/or visitors, including jump-starting vehicles, and lock-outs or calling for service, working collaboratively with our team to ensure the safe and secure handling of vehicles and equipment.
• Keeps daily activity log of all activities and complete incident reports when required, maintaining accurate records and ensuring compliance with our policies and procedures.
• Demonstrates ability to quickly evaluate each situation and take appropriate action to defuse the situation and prevent injury and/or property loss, working collaboratively with our team to ensure a safe and secure environment.
• Demonstrates integrity, compassion, and respect when working with patients, families, visitors, and staff, upholding the highest standards of professionalism and ethics.
• Demonstrates a commitment to patients, families, and staff by meeting the CVMC attendance expectations as outlined in the Attendance policy and departmental standards, reporting to work on time, managing unscheduled time off, and adhering to our policies and procedures.
• Protects the privacy and confidentiality of patients, families, staff, and the organization by creating and maintaining a secure, respectful, and trusting environment, upholding the highest standards of confidentiality and discretion.
• Completes all required competencies, annual mandatory training requirements, and adhere to the CVMC Code of Conduct as described in Policy Manager, maintaining the highest standards of professionalism and ethics.
• Demonstrates appropriate use of CVMC's resources, including phones, emails, internet use, photocopies, supplies, and equipment, ensuring that all resources are used in a responsible and efficient manner.
• Employees will perform his/her job in a safe manner as defined in any and all applicable CVMC policies specific to the job, including but not limited to policies addressing Universal precautions, Use of PPE, Safe lifting/ergonomics, Handling of hazardous materials, and other relevant policies and procedures.
• Enforces hospital policy and notifies Lead Security Officer Lead of infractions of policy, procedure, laws, and regulations as they are identified, working collaboratively with our team to ensure compliance with all relevant policies and procedures.
• Notifies Security Supervisor of same issue if Security Officer Lead does not correct or receive issue within a reasonable time frame, and notifies Corporate Compliance Officer of any issues that continue to be unresolved.
• Acts as a first responder to HAZMAT incidents following CVMC procedures and the proper use of PPE, working collaboratively with our team to ensure a safe and secure environment.
• All other duties as assigned or requested, working collaboratively with our team to ensure the highest standards of professionalism and ethics.

Qualifications:

• High School graduate or equivalent- Required.
• Valid driver's license and safe driving record- Required.
• Ability to pass extensive background investigation- Required.
• Ability to pass a physical- CVMC provides this service prior to start date- Required.
• IAHSS Security Officer, Basic Certification- a plus but not required at time of hire, Certification is required within 12 months of hire (CVMC provides on the job training and certification)- Preferred.
• IAHSS Security Officer, Advanced Certification- Preferred.
• IAHSS Security Officer, Supervisor Certification- Preferred.
• Avade Workplace Violence Prevention Certification- a plus but not required at time of hire, Certification is required within 12 months of hire (CVMC provides on the job training and certification)- Preferred.
• Prior law enforcement, security, or military experience- Preferred.

Knowledge/Special Skills:

• Able to understand oral and written instructions- Required.
• Able to work outside in all weather conditions- Required.
• Tolerance of high stress situations- Required.
• Much physical stamina (walking, lifting, and physically restraining patients, etc...)- Required.
• Must wear department-issued ballistic body armor while on duty- Required.

---