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Director of Operations

2 months ago

Hilton Head, South Carolina, United States Towne Family of Companies Full time
Job Summary

We are seeking a highly skilled and experienced Director of Operations to join our team at Towne Family of Companies. The successful candidate will be responsible for leading the operational strategy and implementation of our beach properties in Hilton Head, South Carolina.

Key Responsibilities
  • Strategic Planning and Implementation: Develop and implement operational strategies that align with the company's strategic goals, collaborating with senior management to set operational objectives and priorities.
  • Revenue Performance: Improve revenue production, develop and administer expense and quality controls, and ensure operational excellence and total quality management.
  • Marketing and Sales: Develop and execute marketing strategies to promote vacation rentals and attract potential guests, coordinate sales and marketing efforts, and analyze market trends and competitor activities.
  • People Leadership & Development: Champion the company's values, build a team environment, recruit, train, and mentor operational staff, and foster a positive and productive work environment.
  • Compliance and Risk Management: Ensure all operations comply with company policies, industry regulations, and legal requirements, and identify potential risks and develop strategies to mitigate them.
Requirements
  • Results-oriented with exceptional leadership, development, and coaching skills.
  • Entrepreneurial-minded with extraordinary attention to detail and great observational skills.
  • Data-driven decision-making and analysis skills, with the ability to analyze, segment, and make actionable customer data.
  • Highly flexible with strong interpersonal skills and conflict resolution ability.
  • Ability to be decisive when guiding and directing associates.
  • Must be able to work weekends and holidays based on business needs.
Preferred Qualifications
  • 4 years management experience in hospitality/vacation rental preferred.
  • Understanding and knowledge of social media, sales and marketing techniques, web analytics, Google Analytics, SEO best practices, and direct marketing.
  • Multiple Platform Computer Excellence and mastery of MS Word, Excel, and keyboard skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities