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Patient Care Coordinator
2 months ago
Job Summary:
Catholic Health is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in ensuring that patients receive seamless and efficient care throughout their healthcare journey.
Key Responsibilities:
- Connect patients to available healthcare services, including primary care providers, specialists, and community health resources.
- Contact patients over the phone to assist in setting up appointments and provide reminder calls prior to every appointment.
- Provide navigation for patients by addressing any logistical barriers, scheduling complications, etc., that would prevent a patient from showing up at their appointment.
- Verify insurance eligibility and benefits within 24 hours of call.
- Authorize visits, testing, medications, and surgeries.
- Coordinate care between providers, including scheduling and attending appointments with patients.
- Provide emotional support and assistance to patients throughout the healthcare process.
- Provide culturally sensitive services to patients from diverse backgrounds.
- Maintain regular communication with patient providers through clinical messages and emails.
- Document every intervention into the electronic medical record.
- Work with medical interpreters to reach patients who speak other languages.
- Produce mid-year and end-of-year reports on program activities.
Requirements:
- Experience working as a patient navigator or community health worker preferred.
- At least two years of experience in a healthcare setting.
- Possesses knowledge of healthcare systems, insurance plans, and patient resources.
- Excellent communication and interpersonal skills.
- Ability to maintain patient confidentiality.
- Ability to work independently and as a team member in multicultural settings.
- Demonstrated commitment to impacting patient care.
- Ability to speak another language a plus.
- Proficient in Microsoft Office and Excel.
