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Customer Service Representative

2 months ago

Lenexa, Kansas, United States The University of Kansas Health System Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Kansas Health System. As a key member of our Call Center team, you will play a vital role in providing exceptional patient care and ensuring seamless scheduling experiences for our patients.

Key Responsibilities
  • Respond to high-volume incoming telephone calls and provide accurate and timely information to patients
  • Assist patients with registering and canceling appointments, ensuring accurate documentation and routing of calls to the proper department
  • Identify urgent customer needs or operational issues and escalate appropriately
  • Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location
  • Deliver high-level customer service and follow all regulatory and compliance standards
Requirements
  • High School Graduate
  • 1 or more years of direct customer service in a healthcare setting or contact center environment
  • Proficiency of Level I skills
  • Knowledge of medical terminology
  • Working knowledge of EPIC or other patient/customer database
What We Offer

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.