Tier 3 IT Engineer

2 days ago


Roswell, New Mexico, United States 360 Smart Networks Full time

About the Opportunity

We are seeking a highly skilled and experienced Tier 3 IT Engineer to join our team at 360 Smart Networks. As a key member of our support team, you will provide advanced technical support and troubleshooting to customers and internal users who are experiencing issues with hardware, software, network, or other IT-related systems.

Job Description

The successful candidate will have a strong background in IT systems, applications, and protocols, with excellent troubleshooting and problem-solving skills. They will be able to work independently and collaboratively in a fast-paced and dynamic environment, with exceptional customer service and communication skills.

Key Responsibilities

  • Provide advanced technical support and troubleshooting to customers and internal users.
  • Diagnose and resolve complex IT issues related to hardware, software, network, security, or other systems.
  • Follow up with customers and users to ensure their satisfaction and provide additional support or guidance as needed.
  • Document and update IT incidents, solutions, and procedures in the knowledge base and other systems.

Requirements

  • Associate's or bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
  • At least 5 years of experience in IT support, preferably in a Tier 2 or higher role.
  • Strong knowledge of IT systems, applications, and protocols, such as Windows, Linux, MacOS, Office 365, Active Directory, VPN, TCP/IP, DNS, DHCP, etc.
  • Excellent troubleshooting and problem-solving skills, with the ability to handle complex and diverse IT issues.
  • Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  • Ability to prioritize and manage multiple tasks and deadlines.
  • Certifications in ITIL, CompTIA, Microsoft, Cisco, or other relevant areas are preferred.
  • Candidates must be able to move up to 40 lbs. without assistance.

Estimated Salary Range

$80,000 - $110,000 per year, based on experience and qualifications.



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