Housekeeping Operations Manager

3 weeks ago


Durham North Carolina, United States 21c Museum Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at 21c Museum Hotels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest comfort in our hotel.

Key Responsibilities
  • Supervise and Coordinate Housekeeping Staff: Provide open communication, training, coaching, and counseling to ensure maximum efficiency and productivity among housekeeping staff.
  • Inspect and Monitor Cleaning Standards: Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back-of-house to ensure compliance with hotel standards and regulations.
  • Manage Inventory and Supplies: Assist the Executive Housekeeper in controlling inventory and ensuring proper supplies are available while watching expenses.
  • Respond to Guest Requests and Concerns: Respond promptly to guest requests, concerns, and problems to ensure guest satisfaction and work with Front Desk and Engineering staff as necessary.
  • Implement Emergency Procedures: Implement emergency training and procedures to ensure the protection of the hotel, guests, staff, and company assets.
  • Assist with Departmental Tasks: Assist the Executive Housekeeper with maintaining the department checkbook, monitoring and maintaining inventory of linens, cleaning supplies, and mini-bar items, and other duties as assigned.
Requirements
  • High School Diploma or Equivalent
  • Previous Housekeeping Experience
  • Excellent Communication and Leadership Skills
  • Ability to Work Flexible Hours


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