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Customer Service Representative
1 month ago
The National Safety Council is a leading nonprofit safety advocate dedicated to eliminating preventable injuries and deaths. We're seeking a highly skilled Customer Service Representative to join our mission to save lives and prevent injuries.
Key Responsibilities:
Provide exceptional customer service to students, instructors, and other stakeholders through inbound calls, chats, and emails. Process credit card payments, enter student and class records, and maintain accurate reporting. Collaborate with the team to promote self-service options and customer engagement. Communicate effectively with customers, resolving issues and concerns in a timely and professional manner.
Requirements:
High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish) desired. Experience with Microsoft Office a plus. Salary - $19.50/hr. This is a hybrid position with two days remote and three days in the office.
Why Choose NSC?
We offer a comprehensive benefits package, including at least 20 PTO days, 11 paid holidays, flexible work arrangements, and a 403(b) plan with employer match. We're committed to promoting diversity, equity, and inclusion in the safety profession. Our hiring process is designed to give you the opportunity to shine at each step. We're an equal opportunity employer.
