Customer Service Representative
7 days ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at EssilorLuxottica. As a key member of our Operations department, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Process returns and adhere to our policies regarding returns and warranties.
- Communicate order status and policies to customers.
- Provide appropriate customer service to customers with knowledge, kindness, respect, sincerity, and helpfulness.
- Answer customer calls through a phone queue process.
- Correctly identify and calculate discount amounts, re-stocking fees, and promotional code values.
Requirements:
- 3+ years' experience in Optical Sales and Customer Service.
- Intermediate math skills for calculating discounts, re-stocking fees, etc.
- Must be computer literate with all MS Office software programs including Excel, Word, and Outlook.
What We Offer:
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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