Customer Service Representative

4 weeks ago


Syracuse, New York, United States US Tech Solutions Full time

About the Role:

We are seeking a motivated and process-oriented individual to join our Customer Care Center team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support to homeowners, handling customer interactions via inbound/outbound phone, email, and written correspondence, and collaborating with internal departments to resolve customer opportunities.

Key Responsibilities:

  • Provide exceptional customer support to homeowners.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
  • Collaborate with internal departments to resolve customer opportunities.
  • Actively participate in departmental excellence initiatives and agent certifications.

Requirements:

  • High School Degree/GED.
  • 2+ years of experience in a call center and troubleshooting.
  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred).
  • Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
  • Excellent customer service skills.
  • Strong written and oral communication skills.
  • Proficient in MS Office (specifically Word and Excel).
  • Strong analytical skills, accuracy, and attention to detail.
  • Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
  • Creative problem-solving skills.
  • Self-starter and well-organized, able to multi-task and prioritize work.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds. We are committed to providing a safe and inclusive work environment for all employees and customers.



  • Syracuse, New York, United States EssilorLuxottica Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at EssilorLuxottica. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional...


  • Syracuse, New York, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our service team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a positive experience for our customers.Key ResponsibilitiesTake orders over the phone...


  • Syracuse, New York, United States Domino's Franchise Full time

    Job OverviewAs a Customer Service Representative at Domino's Franchise, you will play a vital role in ensuring our customers receive exceptional service. Your responsibilities will include taking orders over the phone and in person, greeting customers with a smile, and providing a positive experience.Key ResponsibilitiesTake orders over the phone and in...


  • Syracuse, New York, United States SmartRecruitments Full time

    Welcome to SmartRecruitments, where we're seeking a talented Customer Service Representative to join our team in Greece. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive exceptional service and support. **Responsibilities:** * Manage incoming calls and emails with professionalism and efficiency *...


  • Syracuse, New York, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job DescriptionCustomer Service RepresentativeAt Trego Dugan Aviation of Grand Island Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to all passengers, ensuring a smooth and enjoyable travel experience.Key...


  • Syracuse, New York, United States ATS FAMILY Full time

    About ATS FamilyATS Family is a leading provider of critical testing, inspection, and certification services. Our purpose is to create a safe and reliable world.Job SummaryWe are seeking an enthusiastic and personable customer service representative to join our team in Syracuse, NY. As a Customer Service Representative, you will play a vital role in...


  • Syracuse, New York, United States Pathfinder Bank Full time

    Customer Service RepresentativePathfinder Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key player in our Market, you will have the opportunity to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.Key...


  • Syracuse, New York, United States Eaton Full time

    Eaton's Global Energy Infrastructure Solutions division is seeking a Customer Service Representative to handle customer inquiries and resolve issues related to stock and order management. This role is based at our Syracuse, NY site and requires strong communication skills to effectively service customer and distributor requirements.Key...


  • Syracuse, New York, United States Kelly Services, Inc. Full time

    At Kelly Services, Inc, you'll be working as a Customer Service Representative, handling a high volume of inbound and outbound customer service calls. Your responsibilities will include entering conversations into a database to be followed up with, and gathering detailed information from customers to understand how you can assist them.Key...


  • Syracuse, New York, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team.Key Responsibilities:Take orders over the phone and in person with a smileUpsell and provide excellent customer serviceHandle cash and process transactions accuratelyAssist with light prep work and cleaning dutiesWork collaboratively with our...


  • Syracuse, New York, United States Domino's Franchise Full time

    Job OverviewAs a Customer Service Representative at Domino's Franchise, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include taking orders over the phone and in person, greeting customers with a smile, and providing top-notch service to ensure customer satisfaction.Key ResponsibilitiesTake orders...


  • Syracuse, New York, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will play a vital role in providing a positive experience for our customers. Your responsibilities will include greeting customers, taking orders, and maintaining the front of the store. Main ResponsibilitiesProvide exceptional customer service and maintain a clean and welcoming store...


  • Syracuse, New York, United States Russell Tobin Full time

    Job SummaryAs a Customer Service Representative for Russell Tobin, you will be responsible for managing large volumes of incoming calls, generating sales leads, and identifying customer needs to achieve satisfaction.Key Responsibilities:Manage incoming calls and generate sales leadsIdentify and assess customer needs to achieve satisfactionBuild sustainable...


  • Syracuse, New York, United States Kelly Services, Inc. Full time

    Job SummaryAs a Call Center Representative at Kelly Services, Inc., you will be responsible for handling a high volume of inbound and outbound customer service calls. Your primary goal will be to provide exceptional customer service, ensuring that customers receive the assistance they need in a timely and professional manner.Key ResponsibilitiesHandle...


  • Syracuse, New York, United States Circle K Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our retail team. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment. If you have a passion for working with customers and a strong work ethic, we...


  • Syracuse, New York, United States Michaels Full time

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience. Key Responsibilities: Provide...


  • Syracuse, New York, United States Valvoline Instant Oil Change Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a positive experience for our guests.Key ResponsibilitiesProvide...


  • Syracuse, New York, United States National Safety Council Full time

    Job DescriptionAt the National Safety Council, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service to various stakeholders, including students, instructors, and other program participants.Key Responsibilities:Provide quality customer service via phone, email,...


  • Syracuse, New York, United States Butler America Aerospace Full time

    Job DescriptionAs a Customer Service Representative at Butler America Aerospace, LLC., you will be responsible for managing large volumes of incoming calls, generating sales leads, and identifying customer needs to achieve satisfaction.Key Responsibilities:Manage incoming calls and respond to customer inquiries in a timely and professional manner.Generate...


  • Syracuse, New York, United States National Safety Council Full time

    Transform Lives with Exceptional ServiceThe National Safety Council is a leading nonprofit safety advocate dedicated to eliminating preventable injuries and deaths. We're seeking a highly skilled Customer Service Representative to join our mission to save lives and prevent injuries.Key Responsibilities:Provide exceptional customer service to students,...