Customer Service Representative

4 days ago


Syracuse, New York, United States US Tech Solutions Full time

About the Role:

We are seeking a motivated and process-oriented individual to join our Customer Care Center team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support to homeowners, handling customer interactions via inbound/outbound phone, email, and written correspondence, and collaborating with internal departments to resolve customer opportunities.

Key Responsibilities:

  • Provide exceptional customer support to homeowners.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
  • Collaborate with internal departments to resolve customer opportunities.
  • Actively participate in departmental excellence initiatives and agent certifications.

Requirements:

  • High School Degree/GED.
  • 2+ years of experience in a call center and troubleshooting.
  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred).
  • Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
  • Excellent customer service skills.
  • Strong written and oral communication skills.
  • Proficient in MS Office (specifically Word and Excel).
  • Strong analytical skills, accuracy, and attention to detail.
  • Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
  • Creative problem-solving skills.
  • Self-starter and well-organized, able to multi-task and prioritize work.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds. We are committed to providing a safe and inclusive work environment for all employees and customers.



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