Customer Service Representative
4 weeks ago
About the Role:
We are seeking a motivated and process-oriented individual to join our Customer Care Center team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support to homeowners, handling customer interactions via inbound/outbound phone, email, and written correspondence, and collaborating with internal departments to resolve customer opportunities.
Key Responsibilities:
- Provide exceptional customer support to homeowners.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
- Collaborate with internal departments to resolve customer opportunities.
- Actively participate in departmental excellence initiatives and agent certifications.
Requirements:
- High School Degree/GED.
- 2+ years of experience in a call center and troubleshooting.
- Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred).
- Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Proficient in MS Office (specifically Word and Excel).
- Strong analytical skills, accuracy, and attention to detail.
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
- Creative problem-solving skills.
- Self-starter and well-organized, able to multi-task and prioritize work.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds. We are committed to providing a safe and inclusive work environment for all employees and customers.
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