Outpatient Patient Registration Specialist

3 weeks ago


Fishersville, Virginia, United States Augusta Health Full time

The Patient Access Specialist plays a crucial role in the healthcare system by ensuring the smooth registration of patients into the health information system. This position involves conducting interviews with patients to collect and process essential demographic, insurance, and visit-related information. Key responsibilities include:

  • Accurate Patient Identification: Ensuring the correct identification of patients.
  • Payment Source Identification: Determining the source of payment for services rendered.
  • Insurance Verification: Confirming insurance eligibility and benefits.
  • Payment Collection: Collecting upfront payments as necessary.
  • Customer Interaction: Engaging with patients, family members, insurers, and various hospital departments to provide exceptional service.

Providing outstanding customer service is paramount, and the Patient Access Specialist is expected to embody the organization's core values and principles.

Work Schedule:
Hours may vary between 9 AM to 7 PM, Monday through Friday, with a rotation for weekends and holidays.

Qualifications:
Educational Background:

  • High School Diploma or equivalent.
  • Strong written and verbal communication skills.
Experience:
  • A minimum of 1 year in customer service.
  • 1 year of experience in clerical or administrative roles, or relevant coursework may be considered.
Skills:
  • Excellent verbal and written communication abilities.
  • Proficient telephone etiquette.
  • Typing skills of at least 35 words per minute.
  • Basic problem-solving skills.
  • Attention to detail.
Preferred Qualifications:
  • At least 1 year of experience in a hospital, healthcare practice, or health insurance setting.
  • Familiarity with medical terminology through work experience or coursework.
  • Certification as a CHAA (Certified Healthcare Access Associate) is preferred.
Benefits:
  • Comprehensive insurance package including health, dental, and vision coverage.
  • Retirement savings plans to help secure your future.
  • Generous paid time off to promote a healthy work-life balance.
  • Free onsite parking and 24/7 security for your safety.
  • Flexible scheduling options and shift differentials.
  • Opportunities for career advancement through a clinical ladder program.
  • Tuition reimbursement and onsite childcare services.
  • Employee discounts on various services.
Equal Opportunity Employer: Augusta Health is committed to recruiting, hiring, and promoting qualified candidates without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

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