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Senior Operations Manager

1 month ago

Burlington, Vermont, United States GardaWorld Full time
Job Summary:

As a Senior Operations Manager at GardaWorld, you will be responsible for leading a team of Branch Managers and CVS Managers to ensure the successful operation of multiple secure transportation branches and cash vault services. Your primary focus will be on achieving sub-region financial results, including revenue retention and growth, expense control, and operating profit. You will also be responsible for ensuring compliance with company policies, state and federal regulations, and customer-specific logistical and processing requirements.

Key Responsibilities:

Provide daily leadership, coaching, and feedback to direct reports
Lead and supervise multiple secure transportation branches and CVS sites to ensure accurate, timely, and efficient delivery and processing of cash, coin, check, mixed deposit, ATM, coin, and change order processing
Attain sub-region's assigned financial results, including revenue retention and growth, expense control, and operating profit
Ensure support and feedback is provided to all Lines of Business (LOBs) for attainment of entire company's financial goals
Ensure branch and site level compliance with and training on all company policies, including state and federal regulations
Provide input to Regional VP and SVP on decisions, including salary planning, site and facilities management, hardware performance and replacement, individual and site performance management, hiring and terminations

Requirements:

Minimum 10-15 years of progressive operational management experience
5-7 years in active oversight of large value and highly secured environments with responsibility for employee safety and security, multiple and geographically diverse locations, as well as maintaining the integrity of monetary and risk transactions throughout the system
Experience working in a fast-paced, repetitive process and secure production environment recommended
Bachelor's degree in Business or comparable combination of education and work experience required
Master of Business Administration preferred
Familiarity with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint
Excellent written and oral communication and presentation skills
Strong consultative, analytical, and problem-solving skills
Track record of success with customer satisfaction
Six Sigma or Lean experience preferred

What We Offer:

Competitive wages
Great benefits package for full-time employees, including medical, dental, vision, paid time off, employee discounts, and much more
EOE, Drug Free Workplace