Epic Patient Access Analyst

4 weeks ago

Eden Prairie, Minnesota, United States Optum Full time
Optum Job Opportunity

At Optum, we strive to deliver exceptional care and services to our patients. We are seeking a highly skilled Epic Patient Access Analyst to join our team.

This role will involve providing expertise in Epic product function, design, build, and testing for assigned Epic module related to Epic Patient Access applications, including Prelude and Cadence. You will collaborate with end users to design and build the Epic system in a timely and professional manner, making corrective configuration or enhancements as needed.

Key Responsibilities:

  • Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Patient Access applications.
  • Collaborate with end users to design and build the Epic system in a timely and professional manner.
  • Work closely with Patient Access users to design, build, and improve scheduling, registration, admission, authorization, and patient throughput workflows.
  • Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows, including the design, build, and test phases.
  • Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc.
  • Serve as a subject matter expert for Epic Patient Access modules and workflows.
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up, and issue escalation occurs.
  • Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions.
  • Provide support of application incidents reported through the help desk, including 24/7 on-call coverage as required.
  • Configure and build visit types, workqueues, registration forms, referral templates, and provider records.
  • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
  • Work with trainers to develop and maintain application-specific training curriculum and materials.
  • Adhere to organization standards for system configuration and change control.
  • Develop solid relationships with end-user communities, customers, and business partners.
  • Attend, participate in, and contribute to meetings throughout the facility.
  • Facilitate communication with stakeholders from initial requirements to final implementation.
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Requirements:

  • Active/Current Epic certification in at least two areas; Cadence, Prelude, Grand Central, Eligibility, or Referrals.
  • 4+ years of healthcare experience.
  • 4+ years of direct client healthcare domain knowledge, such as patient flow, scheduling, registration, Real-Time Eligibility, Insurance Verification, etc.
  • 4+ years of subject matter expertise (SME) in relevant applications.
  • 4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas.
  • Ability to travel up to 25%.

Preferred Qualifications:

  • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
  • 4+ years of knowledge in policies and procedures related to operational functions.
  • 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication, and leadership skills.
  • Proficiency with MS Excel, Visio, PowerPoint, and SharePoint.

Salary Range: $88,000 to $173,200 annually. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.

Benefits: Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).

Application Deadline: This job posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected.

At Optum: Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Diversity and Inclusion: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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