Patient Services Coordinator

7 days ago


Eden Prairie, Minnesota, United States Twin Cities Orthopedics Full time
Job Summary

The Patient Services Representative is a part-time position responsible for patient registration, check-in, and clinical support duties. This role will be based out of Eden Prairie and requires a $1,500 sign-on bonus, payable on the first paycheck with a 12-month commitment.

Key Responsibilities
  • Greet and register patients, collecting co-payments, pre-payments, insurance information, and photo ID
  • Verify and document insurance information as defined by current business practices
  • Accurate and timely scheduling of new and existing patients in the current practice management system
  • Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information, and copayments
  • Chart preparation and management
  • Maintain a working knowledge of health care plan requirements and health plan networks
  • Maintain timely communication with patients, families, and staff
  • Rotation of Switchboard Operator duties, including accepting, handling, and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
Requirements
  • High School diploma/GED or equivalent
  • Proficient in Microsoft Word, Outlook, and Excel
  • Customer Service experience required
  • Administrative or Medical Office experience preferred
Core Values
  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively


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