Patient Services Coordinator
7 days ago
The Patient Services Representative is a part-time position responsible for patient registration, check-in, and clinical support duties. This role will be based out of Eden Prairie and requires a $1,500 sign-on bonus, payable on the first paycheck with a 12-month commitment.
Key Responsibilities- Greet and register patients, collecting co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information, and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Rotation of Switchboard Operator duties, including accepting, handling, and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
- High School diploma/GED or equivalent
- Proficient in Microsoft Word, Outlook, and Excel
- Customer Service experience required
- Administrative or Medical Office experience preferred
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
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