Customer Experience Supporter

1 week ago


Alpine, California, United States Viejas Casino Full time
About the Job

We are seeking a highly motivated and organized individual to fill the position of Customer Experience Supporter at Viejas Casino. As a Customer Experience Supporter, you will play a vital role in ensuring that our guests have an exceptional experience, from greeting them warmly to providing assistance with any questions or concerns they may have.

Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Collaborate with servers and other team members to ensure seamless service delivery and exceed guest expectations.
  • Maintain a clean and safe environment by adhering to health and safety protocols and reporting any incidents or concerns.
  • Participate in ongoing training and development to enhance your skills and knowledge.
  • Perform other duties as assigned to support the smooth operation of the dining services team.
Requirements
  • High school diploma or equivalent required; Bachelor's degree preferred
  • 1-2 years of experience in a fast-paced customer service environment
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Familiarity with cash handling and Point of Sale systems
Compensation

The salary range for this position is $13-$16 per hour, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous 401(k) matching program.



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