Technical Consultant

3 hours ago

Center Line, Michigan, United States SUSE Full time
About Us

We are a global leader in innovative, reliable, and secure enterprise open source solutions. Our mission is to empower our customers to innovate everywhere - from the data center to the cloud, to the edge and beyond.

Job Description

The Role

We are seeking a highly skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for delivering expert technical consultancy services to our clients, ensuring the successful deployment, integration, and optimization of SUSE enterprise container management solutions.

This role will support business growth in line with our ambitious objectives and company culture. Critical to achieving excellent results will be a deep understanding of Cloud Native container platform plan, design, build, and problem-solving skills, and the ability to communicate complex technical information clearly to both technical and non-technical stakeholders.

The role sits within the Professional Services function.

Focus Areas

Technical Consultancy:

Provide expert technical guidance to customers, including professional planning services for their cloud-native container platforms, help them develop blueprints and roadmaps for their cloud-native journey.

Solution Design:

Collaborate with clients to design tailored solutions that meet their specific needs and objectives, leveraging best practices in container management and cloud-native technologies.

Deployment & Integration:

Lead the deployment and integration of SUSE Rancher solutions, ensuring seamless implementation and minimal disruption to client operations.

Customer knowledge transformation:

Develop and deliver training sessions to educate clients on best practices for using SUSE solutions.

Documentation:

Create and maintain comprehensive documentation for deployed solutions, including design documents such as architecture diagrams, and deploy documents such as configuration guides.

Collaboration:

Work closely with other SUSE teams, including sales, product development, and support, to ensure a cohesive approach to client service and solution delivery.

Preferred Experience & Skills

More than 8 years of IT industry experience with good knowledge on customer IT infrastructure architecture and common technologies.

3 year's experience on cloud native container platform design, deploy, or administration.

In-depth knowledge on enterprise container management solutions and Cloud Native platforms. Project delivery experience of enterprise container platform design is preferred.

Proficiency in container orchestration tools like SUSE Rancher, Kubernetes, Docker, and OpenShift. Project delivery experience of enterprise container platform deploy is required.

Strong understanding of Linux operating systems.

Experience with cloud service providers such as AWS, Azure, or Google Cloud Platform as well as Ali-Cloud, Huawei Cloud and Tencent Cloud.

Solid understanding of Cloud Native technologies and ecosystems.

Good writing skill is required for plan, design, deployment documentation writing.

Excellent communication skills with the ability to foster long-term relationships with internal teams, external partners, and customers.

BSc/MSc in Computer science or STEM.

Candidates who have good knowledge and experience of network design are preferred.

Candidate has below certification is preferred: Relevant certifications such as Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), or similar.

SUSE Certified Administrator (SCA) in Rancher Manager or SUSE Certified Deployment Specialist in Rancher Manager.

Personal Attributes

The ideal candidate will embrace the transformative nature of this role - as we continue our evolution, we require you to build capability and institutionalize best practices within Enterprise Container Platform.

Questioning and challenging assumptions will be necessary.

Your relationship building skills both with direct peers but also across the wider business will be critical, as will your ability to drive cross-functional collaboration and help drive service business.

Dealing with ambiguity and being both resourceful and enterprising should be second nature to you.

Willing to learn new technologies and expand skill set.

Good at consultative/logical thinking.

Proficiency in English reading and writing.

Energetic and passionate about bringing service value to customers.

Willingness and ability to travel up to 25% required.

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