IT Support Specialist

4 weeks ago


Center Line, Michigan, United States MyCare Health Center Full time
Job Summary:

MyCare Health Center is seeking a skilled IT Support Technician to provide first-level technical assistance to employees at our four locations. As a key member of our IT team, you will be responsible for resolving entry-level IT issues, updating helpdesk tickets, and providing exceptional customer service.

Key Responsibilities:

Utilize help desk software to resolve technical issues
Update helpdesk tickets to include resolution steps
Provide follow-up on tickets to ensure customer satisfaction
Verify receipt of shipments and update inventory system
Assist with the setup of new devices and onboarding process for new users
Collaborate with 2nd level technicians to troubleshoot and resolve complex technical issues
Install software and hardware on employee devices

Requirements:

Excellent interpersonal and team-building skills
Strong decision-making and attention to detail
Professional communication and computer skills
Database management and data entry proficiency
High functioning stress management, time management, and critical thinking skills
Federally Qualified Health Center experience preferred

Working Environment:

MyCare Health Center is an Equal Opportunity Employer. We offer a flexible work schedule and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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