Customer Experience Representative

3 days ago


Boca Raton, Florida, United States Express Full time

**Overview**

We are seeking a skilled Retail Sales Associate to join our Express team in Boca Raton. As a key member of our sales floor, you will be responsible for providing an exceptional customer experience, maintaining a clean and organized store environment, and driving sales through effective product knowledge and communication.

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work well in a fast-paced environment. If you are a team player who is passionate about delivering outstanding customer service, we encourage you to apply.

Key Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate allissues and resolutions to Store Management.

Requirements:

  • Education: High School or Equivalent.
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends and non-business hours.
  • Meets physical requirements.

Benefits:

  • Medical, pharmacy, dental and vision coverage.
  • 401(k) and Roth 401(k) with Company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.

Estimated Salary: $30,000 - $40,000 per year, based on location and experience.



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