Customer Service Specialist

3 weeks ago


Terre Haute, Indiana, United States Our Team Full time

Our Team at TGI Fridays is seeking a highly skilled Customer Service Specialist to join our To Go team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable dining experience.

Key Responsibilities:

  • Customer Service: Greet guests upon arrival, ensure their dining experience is excellent, and bid farewell as they leave.
  • Order Management: Promptly answer incoming calls, inform guests of current promotions, and accurately ring up orders in the POS system.
  • Delivery Area Maintenance: Keep the delivery area clean and organized.

Requirements:

  • Communication Skills: Ability to carry natural conversation with guests without sounding scripted or intrusive.
  • Language Skills: Must be able to read menus, describe menu items to guests over the phone, and clearly communicate guests' needs to line cooks, servers, and managers.
  • Physical Demands: Must be able to walk and stand during the entire shift, hear well in a loud environment, and lift up to 30 lbs.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and location.

Why Join Our Team:

At TGI Fridays, we are committed to providing our guests with an exceptional dining experience. As a Customer Service Specialist, you will have the opportunity to work in a fast-paced environment, develop your skills, and build a successful career.

Benefits:

  • Competitive Salary: Earn a competitive salary based on your experience and location.
  • Benefits Package: Enjoy a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.


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