Customer Service Representative
2 days ago
About Massage Envy
We're a team of passionate professionals dedicated to helping clients achieve their wellness goals. As a Sales & Customer Service Associate, you'll play a vital role in delivering exceptional customer experiences and promoting our Total Body Care services.
Compensation Package:
- A competitive base salary of $14-$16 per hour, plus bonuses and commissions
- An Employee Assistance Program for your well-being
- A flexible schedule to maintain a healthy work-life balance
- In-depth training on our products and services
- A free service each month, with 40% off all retail products
Requirements:
- A high school diploma or equivalent, and prior retail or sales experience (desired)
- Critical thinking, math, and computer skills, with the ability to multitask
- Excellent communication skills to establish strong relationships with guests
- An understanding of total body care and general knowledge of massage and skincare services
About the Job:
- Provide outstanding customer service and make every guest feel valued
- Promote Total Body Care by educating clients on new services, selling memberships, and booking appointments
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base through outreach efforts
Culture & Support:
- Trained leadership invested in your success
- Award programs recognizing individual achievements
- A caring community that values individuality and knowledge sharing
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