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Hospitality Experience Manager

2 months ago

Indianapolis, Indiana, United States Davidson Hospitality Full time

Job Summary

We are seeking a highly skilled and enthusiastic Club Lounge Attendant to join our team at Davidson Hospitality. As a Club Lounge Attendant, you will be responsible for providing exceptional service and creating memorable experiences for our esteemed guests.

Key Responsibilities:

  • Welcome and greet guests in a warm and professional manner
  • Provide personalized service and cater to guests' needs
  • Set up and maintain the club lounge area, ensuring a pristine and inviting atmosphere
  • Prepare and serve complimentary food and beverages
  • Offer recommendations on local attractions, dining options, and entertainment
  • Assist with reservations, check-ins, and check-outs
  • Handle guest inquiries and resolve any issues promptly and efficiently
  • Collaborate with team members to create a seamless and exceptional guest experience

Requirements:

  • High school diploma or equivalent; hospitality certification is a plus
  • Previous experience in a customer service role, preferably in a luxury hotel or resort
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask effectively
  • Positive attitude and genuine passion for delivering exceptional service
  • Ability to work well in a team-oriented environment
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of local attractions and amenities

Benefits:

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

About Davidson Hospitality:

Davidson Hospitality is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.