Front Desk Representative

6 days ago

Minneapolis Minnesota, United States Sage Hospitality Full time
Job Overview

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Sage Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities:
  • Guest Services: Respond to guest inquiries and requests in a professional and courteous manner, providing accurate and timely information and services.
  • Check-in/Check-out: Complete established check-in procedures for arriving guests, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
  • Cash Handling: Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures.
  • Reservations: Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy, and revenue.
  • Communication: Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • PBX Operations: Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
  • Cash Control: Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Customer Relations: Maintain a friendly, cheerful, and courteous demeanor at all times.
Qualifications:
  • Education: High School diploma or equivalent.
  • Experience: FOSSE experience preferred.
  • Knowledge/Skills: Must have high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems.
  • Communication: Must be fluent in oral and written English.
  • Problem-Solving: Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Organization: Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands:
  • Standing: 90% of shift is standing.
  • Bending/Kneeling: Repeated bending and kneeling required while filing.
  • Mobility: Must be able to reach all areas of the hotel to assist clients.
  • Occasional Standing: Occasional standing.
  • Carrying/Lifting: Occasional carrying and lifting of files and office items up to 25 lbs.
Environment:

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

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