Senior Unified Communications Engineer

1 week ago

Colorado Springs, Colorado, United States Invictus International Consulting, LLC Full time
Job Summary

Invictus International Consulting, LLC is seeking a highly skilled Senior Unified Communications Engineer to lead and support enterprise UC projects. The ideal candidate will have a strong background in UC engineering and architecture development, with experience in leading and supporting UC projects.

Key Responsibilities:

  • Lead and support enterprise UC projects, providing UC engineering and architecture development support
  • Provide a high level of technical understanding for problem solving and troubleshooting
  • Provide training and support to subordinate engineers/administrators/technicians when necessary
  • Interact with hardware and software vendors to address issues when necessary
  • Use escalation standards and personal judgment to ensure timely resolution of problems
  • Resolve escalated trouble tickets from Service Desk
  • Work on-call shift rotations with other members of the department
  • Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
  • Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
  • Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability
  • Supervise assigned technical staff, including subordinate managers
  • Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
  • Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
  • Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
  • Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
  • Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas

Requirements:

  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
  • Minimum six (6) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
  • Experience working in a DoD or IC environment desired
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

Equal Opportunity Employer/Veteran/Disabled

Job Posted by ApplicantPro

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