Senior Unified Communications Engineer

1 week ago

Colorado Springs, Colorado, United States Mantis Security Corporation Full time
Job Title: SVTC Engineer

Mantis Security Corporation is a leading specialty firm of high-caliber talent who specialize in Cyber Operations, Cyber Defense, Information Assurance, Software Development, DevSecOps, Security Engineering, and Cloud Engineering. We enable and protect our nation's most important IT assets and invest in the long-term career development of every employee

Job Summary:

We are currently seeking a highly skilled SVTC Engineer to join our team of experts. The successful candidate will be responsible for leading and supporting enterprise UC projects, providing UC engineering and architecture development support, and interacting with hardware and software vendors to address issues.

Key Responsibilities:
  • Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support
  • Provide a high level of technical understanding for problem solving and troubleshooting
  • Provide training and support to subordinate engineers/administrators/technicians when necessary
  • Interact with hardware and software vendors to address issues when necessary
  • Use escalation standards and personal judgment to ensure timely resolution of problems
  • Resolve escalated trouble tickets from Service Desk
  • Work on-call shift rotations with other members of the department
  • Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
  • Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
  • Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability
  • Supervise assigned technical staff, including subordinate managers
  • Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
  • Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
  • Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
  • Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
  • Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas
Requirements:
  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
  • Minimum eight (8) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
  • Experience working in a DoD or IC environment desired
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

We believe that our strength is in our employees. We offer employees the chance to work with great people on projects of high importance and are committed to providing the best culture that foster's technical innovation and personal growth. To help our staff achieve a productive work-life balance, we offer a full range of highly competitive benefits for our employees and their families. For more information visit our website at

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