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Senior Solutions Architect

2 months ago


Colorado Springs, Colorado, United States Cox Communications Full time
About the Role

We are seeking a highly skilled Senior Solutions Engineer to join our team at Cox Communications. As a Senior Solutions Engineer, you will play a critical role in providing pre-sales support for complex managed services solutions in a cloud hosting environment.

Key Responsibilities
  • Develop and maintain internal and external relationships with clients, partners, vendors, and colleagues.
  • Architect solutions to customers' and prospects' technical and business challenges using the RapidScale product and service set.
  • Take a leading role in presenting large, complex solutions and participate in customer negotiations with sales teams and partners.
  • Provide metrics and details on the number and status of opportunities being supported.
  • Ensure consistency of solutions, value proposition, and pre-sales support methodology.
  • Assist sales teams on technical and financial aspects of proposal writing and development.
  • Ensure smooth transfer of solution design details and knowledge from Solutions Engineering teams to Engineering teams and Project Management teams for all new service implementations.
  • Ensure solutions comply with operational processes and policies related to solution design and implementation.
  • Foster a customer service-oriented approach for all team members.
  • Lead or participate in projects focused on overall team improvement.
Requirements
  • 6+ years of progressive experience implementing information technology solutions with a BS/BA degree; or 10+ years in lieu of a degree.
  • 3+ years of experience in pre-sales support.
  • 2+ years of IT leadership experience is a major advantage.
  • Excellent communication skills, verbal and written; must communicate effectively in a professional manner.
  • Strong problem resolution and conflict management skills.
  • A working knowledge of Microsoft Windows operating systems.
  • Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies.
  • Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing.
  • Strong understanding of security solutions (IPS/IDS, SIEM, Identity Management, etc.).
  • Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc.).
  • Thorough understanding of virtualization technologies.
  • Familiarity with desktop virtualization, M365.
  • Strong interpersonal skills; must work effectively with associates; be a team player.
  • Demonstrated technical sales and leadership skills.
  • Superior multitasking, organization, and prioritization skills.
  • Strong MS Office and Visio Skills.
  • Must project a high degree of confidence and creativity.
  • Must display willingness to learn and self-motivate.
  • Demonstrate a positive, can-do attitude.
  • Demonstrate RapidScale and Cox values.
Working Environment

This is a fast-paced, positive, high-energy environment. The role requires the ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.

Security and Compliance Requirements

All positions at RapidScale have role-based levels of access to networks, systems, customer, and company information. Information Security is a top priority, and access granted is limited to only necessary systems and information required to perform the expected job responsibilities.

Compensation

The salary range for this position is $136,100.00 per year, with an annual incentive/commission target of $52,800.00. In addition to the salary range, this role is also eligible for benefits, including health care insurance, retirement planning, and paid days off.