Senior Solutions Architect

5 days ago

Colorado Springs, Colorado, United States Cox Communications Full time
Job Title: Senior Solutions Engineer

The Senior Solutions Engineer is a key member of our team, responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. This role requires a subject matter expert who can work independently and collaboratively with our sales, product, marketing, and engineering teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain internal and external relationships with clients, partners, vendors, and colleagues.
  • Communicate professionally and effectively at all levels, including presentations to customers and prospects.
  • Architect solutions to customers' and prospects' technical and business challenges using the RapidScale product and service set.
  • Provide metrics and detail on the number and status of opportunities being supported.
  • Ensure consistency of solutions, value proposition, and pre-sales support methodology.
  • Assist sales teams on technical and financial aspects of proposal writing and development.
  • Ensure smooth transfer of solution design details and knowledge from Solutions Engineering to Engineering and Project Management teams for all new service implementations.
  • Ensure solutions comply with operational processes and policies related to solution design and implementation.
  • Foster a customer service-oriented approach for all team members.
  • Lead or participate in projects focused on overall team improvement.
Requirements:
  • 6+ years of progressive experience implementing information technology solutions with a BS/BA degree; or 10+ years in lieu of a degree.
  • 3+ years of experience in pre-sales support.
  • 2+ years of IT leadership experience is a major advantage.
  • Excellent communication skills, verbal and written.
  • Strong problem resolution and conflict management skills.
  • A working knowledge of Microsoft Windows operating systems.
  • Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies.
  • Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing.
  • Strong understanding of security solutions (IPS/IDS, SIEM, Identity Management, etc.).
  • Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc.).
  • Thorough understanding of virtualization technologies.
  • Familiarity with desktop virtualization, M365.
  • Strong interpersonal skills; must work effectively with associates; be a team player.
  • Demonstrated technical sales and leadership skills.
  • Superior multitasking, organization, and prioritization skills.
  • Strong MS Office and Visio Skills.
  • Must project a high degree of confidence and creativity.
  • Must display willingness to learn and self-motivate.
  • Demonstrate a positive, can-do attitude.
  • Demonstrate RapidScale and Cox values.
Working Environment:

This role requires a fast-paced, positive, high-energy environment with high levels of stress due to deadlines and necessity of quick response times.

Security and Compliance Requirements:

All positions at RapidScale have role-based levels of access to networks, systems, customer, and company information. Information Security is a top priority, and access granted is limited to only necessary systems and information required to perform the expected job responsibilities.

In this position, as an employee, you are required to protect and maintain the integrity of our company and customer information.

These protections include information assets, including customer and company information for any PHI, PII, billing, contact, and other related personal or proprietary information.

USD 136,100.00 per year

Compensation includes a base salary of $136,100.00 per year, with an annual incentive/commission target of $52,800.00.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Application Deadline: 10/13/2024

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work.

If you're interested in bringing people closer through broadband, smart home tech, and more, join Cox Communications today.

Cox empowers employees to build a better future and has been doing so for over 120 years.

With exciting investments and innovations across transportation, communications, cleantech, and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.

Ready to make your mark? Join us today.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

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