Medical Office Assistant

1 week ago


SaintBrieuc, Bretagne, United States US Fertility Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility. As a key member of our patient care team, you will be responsible for delivering exceptional service to our patients and ensuring their needs are met.

Key Responsibilities
  • Maintain Accurate Patient Records: Obtain, record, and update patient financial and insurance information to ensure accurate billing and payment processing.
  • Optimize Patient Scheduling: Assess patient needs and schedule appointments to optimize provider time and treatment room utilization.
  • Schedule Appointments: Coordinate patient appointments and ensure timely communication with patients and providers.
  • Resolve Patient Issues: Address customer/patient concerns and provide effective short-term and long-term resolution.
  • Provide Feedback: Offer timely feedback to the practice regarding service failures or patient concerns.
  • Consult with Patients: Consult with patients regarding their benefits, coverage, and financial options.
  • Provide Excellent Customer Service: Greet patients and visitors to the office and provide a high level of customer service.
Requirements
  • Minimum 2 Years of Experience: Minimum 2 years of applicable work experience in a medical office setting.
  • High School Diploma Required: High school diploma or equivalent required.
  • Insurance and Medical Knowledge: Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
  • Communication Skills: Strong communication skills, independent worker, detailed-oriented, and computer savvy.
  • Customer Service Focus: High level of customer service essential.
What We Offer
  • Competitive Pay and Bonus: Competitive pay and bonus structure.
  • Comprehensive Training: Comprehensive training and development opportunities.
  • Meaningful Work: Ability to make an impact in the lives of our patients and their families.

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