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Lead Consultant for Client Services

2 months ago

Atlanta, Georgia, United States FTS BUSINESS CONSULTANTS INC Full time
Job Overview

Position: Team Lead – Client Solutions

The Client Solutions Team Lead at FTS BUSINESS CONSULTANTS INC is a pivotal role that embodies leadership, innovation, and a commitment to excellence. This position is essential for fostering relationships and delivering exceptional service to both clients and candidates. The Team Lead is expected to exemplify the following core values:

Integrity | Authenticity | Collaboration | Accountability | Continuous Improvement

Explore our company culture

Benefits:

  • Attractive base salary complemented by monthly team performance bonuses and an unlimited commission structure.
  • Comprehensive healthcare, dental, and vision coverage with employer contributions.
  • 401k plan with matching contributions.
  • Unlimited paid time off and recognized holidays.


Key Responsibilities

Management Responsibilities (20%)
Oversee and develop the Client Solutions team:

  • Supervise daily operations and performance of each Client Solutions Manager, including:
  • Monitoring weekly activities and priority metrics.
  • Ensuring adherence to Production Standard Operating Procedures (PSOP).
  • Setting and achieving revenue targets through strategic planning.
  • Act as a positive influence within the Client Solutions team.
  • Serve as a Subject Matter Expert (SME) for the Client Solutions division.
  • Identify and implement improvements in operational processes.
  • Participate in the internal hiring process by assisting in interviews.
  • Facilitate onboarding, training, and mentoring for new team members.
  • Support Managing Directors in daily meetings and weekly team discussions.
  • Collaborate with the Recruiting and Operations teams to deliver high-quality outcomes for clients.
  • Work closely with leadership to execute company-wide initiatives.
  • Instill a sense of urgency around production activities at month-end.

Individual Contributor Responsibilities (80%)
Manage client relationships throughout the sales lifecycle:

  • Develop and maintain new and existing client relationships through various communication methods.
  • Promote all service lines offered by FTS.
  • Expand market presence and generate new revenue opportunities.
  • Engage in relevant networking events to enhance business development.
  • Research and adopt new technologies to support business growth.
  • Maintain a continuous pipeline of client initiatives.
  • Provide consultative support to clients in identifying suitable talent for their needs.
  • Collaborate with the recruiting team to ensure exceptional client delivery.
  • Stay informed on industry trends, regulations, and technological advancements.
  • Perform additional duties as assigned.

Contribute Positively to Company Culture

  • Every employee plays a vital role in upholding the FTS brand and culture.
  • All feedback and suggestions are valued and encouraged to enhance our brand identity.

Qualifications:

Required Skills & Experience:

  • Associate degree or equivalent experience.

Preferred Skills & Experience:

  • Bachelor's degree in business or a related field.
  • Minimum of 2 years in a recruiting or staffing role.

Essential Skills:

  • Driven and motivated by targets.
  • Competitive nature with a proven sales track record.
  • Strong communication skills, both written and verbal.
  • Balanced energy and a strong work ethic.
  • Commitment to ethical practices.
  • Entrepreneurial mindset.

Language Proficiency:

Ability to read and interpret business documents and effectively communicate with various stakeholders.

Reasoning Skills:

Ability to solve practical problems and interpret diverse instructions.

Technical Skills:

Proficient in Microsoft Office Suite.

Physical Requirements:

Regularly required to sit, use hands, and communicate effectively. Occasional lifting of up to 25 pounds may be necessary.