PBX Call Center Representative

2 weeks ago


Chandler, Arizona, United States CommonSpirit Health Full time

Overview:

CommonSpirit Health, a leading healthcare organization, is seeking a skilled PBX Call Center Representative to join our team in Chandler, Arizona.

This is an exciting opportunity to work with a highly respected company that values its employees and the community it serves. Our hospital has a long history of providing quality patient care and service, and we are committed to continuing this tradition.

The successful candidate will be responsible for answering and routing incoming calls efficiently and professionally, utilizing computer and telephony systems. They will also be required to handle life safety code calls using multiple systems, including overhead public address and digital paging systems.

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.

Responsibilities:

  • Call Processing:
    • Utilize computer-based telephony system to process calls
    • Answer and route incoming calls to the proper departments
    • Place outbound and long-distance calls as needed
  • Customer Service:
    • Provide friendly, professional, and responsible service to customers
    • Multitask in a fast-paced environment
    • Communicate effectively with colleagues and leadership
  • Code Processing:
    • Remain calm and professional during emergency situations
    • Follow established departmental and system processes for code handling and processing
    • Communicate with 911 and alarm monitoring companies as needed

Qualifications:

We are looking for a candidate with a strong customer service background and experience working in a fast-paced environment. A high school diploma or equivalent is required, and some college-level education is preferred. Intermediate computer skills and accurate typing skills are essential, as well as strong verbal and interpersonal communication skills.

A comfortable and clear speaking voice is also necessary for making public address announcements. English/Spanish bilingual skills are preferred, but not required.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.



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