Customer Service Representative
4 days ago
AlphaGraphics Chandler | Gilbert | Scottsdale is a leading provider of innovative printing and signage solutions, dedicated to delivering exceptional quality and service to our customers. We pride ourselves on our cutting-edge technology, skilled team, and commitment to exceeding customer expectations.
Job OverviewWe are seeking an experienced and customer-focused individual to join our team as a Printing & Signage Customer Service Representative. This role involves serving as the primary point of contact for clients, providing professional and efficient support throughout the printing and signage process.
Key Responsibilities- Greet and assist customers in a friendly and professional manner.
- Handle inbound and outbound customer calls and emails promptly.
- Process customer orders accurately and efficiently using our order management system.
- Provide detailed product and service information to customers.
- Address and resolve customer issues and concerns with a positive attitude.
- Collaborate with the production team to ensure timely delivery of orders.
- Maintain up-to-date knowledge of our products, services, and pricing.
- Follow up with customers to ensure their satisfaction and address any post-order issues.
- High school diploma or equivalent required; some college coursework preferred.
- Previous experience in customer service, preferably in the printing or signage industry.
- Strong communication skills, both verbal and written.
- Excellent organizational and time management abilities.
- Ability to learn and use industry-specific software and tools.
- Detail-oriented with a focus on accuracy and quality.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing exceptional customer service.
We offer a competitive hourly rate based on experience: $18.50-$22.00 per hour. Additional benefits include health, dental, and vision insurance, paid time off and holidays, 401(k) match, and opportunities for professional growth and development.
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