Operations Manager

4 days ago

Jonesboro, Arkansas, United States FedEx Logistics Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our team at FedEx Logistics. As an Operations Manager, you will be responsible for planning, organizing, and controlling the input, movement, processes, and output of operations to ensure a high level of service.

Key Responsibilities:
  • Provide leadership and direction to promote the people-service-profit philosophy and encourage the growth and development of team members.
  • Manage all direct expenses related to the position's area of control.
  • Ensure service quality as defined by established KPIs and SQIs for the area of responsibility.
  • Responsible for one or multiple locations.
  • Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
  • Responsible for a revenue and payroll budget according to divisional needs.
  • Implement effective business tactics and strategies to ensure operations produce quality services to customers.
  • Ensure cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and timely quality output to avoid monetary penalties and/or customer dissatisfaction.
  • Maintain contact with customers (internal and external) regarding conditions affecting the service level of the area served.
  • Provide support for and participate in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support.
  • Establish team as well as individual goals on quality and productivity.
  • Control movement and activities to instill a service-conscious attitude and minimize service failures.
  • Ensure corporate security policy as well as safety methods and programs are implemented, maintained, and adhered to.
  • Conduct meetings to provide employees with information regarding division/operation and apply consistent administration of disciplinary procedures.
  • Maintain accurately all required reports, paperwork, payroll, vacation schedules, performance reviews, and personnel record statistics through established company policy guidelines.
  • Enforce company policies and procedures to ensure compliance with customs and related laws and regulations.
  • Identify training requirements and train, coach, and counsel team members.
  • Perform other duties as assigned.
Requirements:
  • 4-Year degree preferred/equivalent in business.
  • Five (5) years preferred experience in the field/industry required.
  • One (1) year in a leadership role required.
  • CCS and/or Brokers license preferred.
  • Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
  • Strong basic management, human relations, and communication (written and verbal) skills.
  • General knowledge of safety awareness within an operational division.
  • Organizational Skills.
  • Inter-personal skills.
  • Problem-solving Skills.
  • Handle high volume of work.
  • Handle time-sensitive work.
  • Detail-oriented.

We are an equal opportunity employer and welcome applications from diverse candidates. Please click here to learn more about our commitment to equal employment opportunity and non-discrimination.

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