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Customer Service Representative

2 months ago

North Kingstown, Rhode Island, United States ConsultNet Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ConsultNet. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and assisting with the enrollment process.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and other channels, providing timely and effective solutions to their issues.
  • Insurance Enrollment: Assist customers with the enrollment process, ensuring that they have the necessary information and support to make informed decisions.
  • Policy Servicing: Service existing policies, addressing customer concerns and resolving issues in a timely and professional manner.
  • Communication: Develop and maintain strong relationships with customers, peers, and management, ensuring effective communication and collaboration throughout the organization.
  • Sales and Upselling: Identify opportunities to sell additional products and services to customers, ensuring that they have the necessary information and support to make informed purchasing decisions.
Requirements
  • Education: High school graduate or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • License: Must be Life and Health Licensed, with training provided.
  • Skills: Effective oral and written communication, personal computer software, and mathematical skills are necessary. Ability to effectively communicate information and respond to questions from managers, clients, customers, and the public.
Foundation Competencies
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Nimble Learning: Actively learning through experimentation when tackling new problems using successes and failures as learning fodder.
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.