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Operations Specialist

2 months ago

Rockville, Maryland, United States MDDC Credit Union Association Full time
About the Role

We are seeking an experienced Operations Specialist to join our dynamic team at MDDC Credit Union Association. As an Operations Specialist, you will play a critical role in providing day-to-day member account servicing, including account inquiries, transaction adjustments, and research requests.

Key Responsibilities
  • Provide professional support, accurate information, and friendly service to all members.
  • Utilize tact and experience-based knowledge to resolve complex member problems, explaining specific operational policies and procedures.
  • Troubleshoot and resolve internal inquiries in a timely, friendly, and professional manner.
  • Maintain positive member relations while adhering to policy and procedures.
Requirements
  • Two years to five years of similar or related experience.
  • A 4-year college degree is preferred, but completion of a 2-year college degree or specialized course of study at a business or trade school with an equivalent number of years of experience may be substituted for education.
What We Offer

As a valued member of our team, you will enjoy a generous benefits package, including employer-paid health insurance premium, fully funded deductible, 401k employer matching contribution, and income protection with life insurance, short and long-term disability.

We are an Equal Opportunity and E-Verify Employer. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.