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Enterprise Mobility Specialist

1 month ago

Rockville, Maryland, United States Gunnison Consulting Group Inc Full time
Enterprise Mobility Specialist

Gunnison Consulting Group Inc is seeking an experienced Enterprise Mobility Specialist to join our team. As an Enterprise Mobility Specialist, you will be responsible for providing top-tier enterprise mobility services and driving success through expertise in research, design, development, integration, operations, and continual service improvement.

You will manage and support thousands of devices, providing premier services that have become essential for over 1,800 users utilizing both Government Furnished Equipment (GFE) and personal Bring Your Own (BYO) devices. Located at the NRC's headquarters, our dedicated team extends its support to the Agency's four regional offices, training center, and 60 resident inspector (RISE) sites, as well as to users traveling on behalf of the agency to various domestic and international sites.

Key Responsibilities:

  • Provide on-site analysis, diagnosis, and resolution for mobile endpoint issues reported by mobile endpoint users. Escalate situations requiring urgent attention.
  • Capture and document the details of tickets within ITSM ticketing system for Cell Phones, MiFis (USB based cellular modems), BYOD or GFE iOS and Android based smartphone and tablet devices.
  • Provision approved users for the agency MDM solution following approved processes and procedures.
  • Process mobility service requests for procurement of wireless voice and data services, ensuring accurate orders are placed with the wireless vendor portals.

Requirements:

  • Demonstrated excellent oral and written communications competencies, including customer service skills.
  • Ability to successfully and consistently satisfy client problems and needs when working in an operations environment.
  • Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.

Why Gunnison?

  • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
  • Quality is our top priority.
  • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.