Technical Systems Analyst

4 weeks ago

Huntington Beach, California, United States Cabell Huntington HospitalSt. Mary Full time
Job Title: Technical Systems Analyst

At Cabell Huntington Hospital/St. Mary, we are seeking a highly skilled Technical Systems Analyst to join our team. As a Technical Systems Analyst, you will be responsible for providing technical support and assistance to customers, ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
  • Offer technical support with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Install new software and hardware systems as needed.
  • Oversee new system installation and setup, customizing PCs to meet the needs of our staff.
  • Provide references for users by writing and maintaining user documentation and providing help desk support.
  • Answer support calls in a respectful manner and log tickets timely to track and audit customer issues.
  • Provide immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems.
  • Demonstrate patience when working with customers for support.
  • Work independently under general direction of supervisor.
  • Attend meetings as requested to learn and support customer needs.
  • Communicate in a clear and concise manner to aid in customer understanding of system functionality.
  • Create or log an enhancement for creation of specialized queries at the request of nurse managers.
  • Use positive language to create positive perceptions about our company, software, and service.
  • Maintain a positive persona even when dealing with frustrated customers in no-win situations.
  • Maintain good time management for processes and projects and be transparent.
  • Document issue resolution well and communicate to peers for improved support.
  • Strive for service excellence in process and practice.
Requirements:
  • An Associate's degree in computer science or a related field.
  • A strong working knowledge of computer systems, hardware, and software.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.
  • An openness to learning new technologies.
Preferred Qualifications:
  • A degree in Health Information Systems or a related field.
  • 3 years of education and 3 years of work experience.
  • 2 years of education and 5 years of work experience.
  • 1 year of education and 7 years of work experience.
  • 0 college education and 9 years of work experience.
Key Skills:
  • Effective communication skills with the ability to communicate in a clear and concise manner.
  • Strong oral and written communication skills with the ability to maintain composure in difficult and complex communications with physicians and other professionals.
  • Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.
  • Advanced knowledge of and ability to use computers, including various software programs such as word processing, spreadsheets, and databases.
Effective Human Relations Abilities:
  • Ability to collaborate within alliances and promote teamwork.
  • Ability to ensure a high level of customer satisfaction, including employees, patients, visitors, faculty, referring physicians, and external stakeholders.
Detail-Oriented and Self-Motivated:
  • Ability to work in a team environment and to collaborate with a variety of professionals.
  • Techniques and problem analysis/resolution skills.
  • Ability to instruct and motivate employees and identify areas in need of improvement.
  • Ability to work occasional off-hours schedules as required.
Critical Thinking:
  • Ability to look at documents and electronic information.
  • Attention to detail with strong organizational skills.
  • Ability to work on multiple tasks at any one time while maintaining high quality standards.
  • Experience providing customer/department/end-user support of health information systems.

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