Business Systems Analyst, Consultant
18 hours ago
We are seeking a highly skilled Business Systems Analyst and Consultant to join our team at Blue Shield of California. As a key member of our Reporting, Analysis and Administration team, you will play a critical role in supporting the design, development, and management of our Verint, Genesys, and Avaya platforms.
Your primary responsibilities will include consulting with stakeholders, leading complex data analysis, and formulating systems scope and objectives. You will also be responsible for developing or modifying information systems, leading research and impact analysis, and collaborating with business users, IT teams, and vendors to understand system requirements and business processes.
In addition, you will analyze, troubleshoot, and resolve technical issues and incidents related to our contact center platforms, ensuring minimal disruption to business operations. You will also participate in stakeholder meetings to discuss business pain points and offer technical solutions utilizing supported platforms.
To be successful in this role, you will require a bachelor's degree or equivalent experience, as well as at least 7 years of prior relevant experience in supporting workforce management, contact center performance, or reporting and analytics. You will also need functional knowledge of contact center operations, superb communication skills, and strong interpersonal skills.
We offer a competitive pay range of $ to $ for California, and a hybrid work model that allows you to work from home or in our office. We are committed to making work-life balance a reality and offer a range of benefits and perks to support your well-being.
At Blue Shield of California, we are dedicated to transforming healthcare in a way that genuinely serves our nonprofit mission. We are committed to diversity, equity, and inclusion and strive to create a workplace culture that is welcoming and inclusive for all employees.
If you are a motivated and experienced Business Systems Analyst and Consultant looking for a new challenge, we encourage you to apply for this exciting opportunity.
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