Insurance Client Experience Specialist

2 weeks ago


Parkville, Maryland, United States Gail Bugg - State Farm Agent Full time

We are seeking a dedicated and customer-focused Insurance Client Experience Specialist to join our team at Gail Bugg - State Farm Agent. As a key member of our agency, you will play a vital role in building strong relationships with clients, providing exceptional service, and promoting the growth of our business.

Job Overview

In this rewarding role, you will have the opportunity to enhance your career while making a meaningful impact on the lives of our clients. With a strong focus on customer satisfaction, you will work closely with our team to resolve inquiries, coordinate with other agents, and anticipate the needs of our community members.

Estimated Salary

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications. This compensation package includes hourly pay plus commission/bonus opportunities, paid time off, health benefits, and valuable career-building experience.

Responsibilities
  • Establish and maintain positive relationships with clients through regular communication and follow-up as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate clients about insurance options and promote the development of our business.
Qualifications
  • Dedicated to delivering exceptional customer service and building strong relationships.
  • Able to effectively communicate with clients, answer their questions, and anticipate their needs.
  • Excellent communication and problem-solving skills to assist clients and coordinate with other team members.
Benefits
  • Hourly pay plus commission/bonus opportunities.
  • Growth potential and opportunities for advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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