Customer Experience Advocate

4 days ago


Parkville, Maryland, United States Gail Bugg - State Farm Agent Full time

Gail Bugg - State Farm Agent is seeking a highly motivated and customer-focused Insurance Relationship Specialist to join our team. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.


Job Description:
  • Build strong relationships with customers, providing timely follow-up and support to ensure their insurance needs are met.
  • Offer prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Skills and Qualifications:
  • Dedicated commitment to providing exceptional customer service, with a focus on building trust and rapport with clients.
  • Excellent communication skills, with the ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving attitude, with a willingness to think creatively and find solutions that meet customer needs.

Benefits:
  • Hourly pay plus commission/bonus structure, providing opportunities for financial growth and success.
  • Potential for career advancement within the office, with opportunities for professional development and leadership roles.
  • Paid time off (vacation and personal/sick days), ensuring work-life balance and well-being.
  • Comprehensive health benefits, supporting overall health and wellness.
  • Valuable career-building experience, with opportunities to develop new skills and expertise.

The estimated salary for this position is $55,000 - $75,000 per year, depending on experience and performance. If you are a driven and sales-minded individual looking to enhance your career, we encourage you to apply for this exciting opportunity.



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