French Language Support Representative

4 days ago


Melbourne, Florida, United States Percepta Full time
About the Job

We are seeking a highly skilled Customer Service Case Manager (Bilingual French) to join our team at Percepta. In this role, you will be responsible for handling inbound customer calls, resolving issues, and providing solutions in a timely and professional manner.

Key Responsibilities
  • Handle inbound customer calls regarding sales and service.
  • Resolve customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).
  • Document customer inquiries and concerns.
  • Use applicable customer satisfaction tools to resolve customer issues.
Requirements and Qualifications
  • A minimum of two years of experience in customer service, call center, hospitality, or public relations, or sales.
  • Bilingual English and Canadian French (fluent) - must be able to pass verbal and written assessments.
  • High school diploma required; Associate or bachelor's degree is preferred.
What We Offer
  • $20.34 per hour pay rate, inclusive of base pay and bilingual French skill premium.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).


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