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Bilingual Customer Service Representative
3 weeks ago
Are you a motivated individual with excellent communication skills in Spanish and English? We are seeking a talented Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various channels, including phone and email. Your primary goal will be to resolve customer inquiries and concerns in a timely and professional manner.
In this role, you will have the opportunity to work with a dynamic team that values teamwork, respect, and proactive approach to problem-solving. You will be expected to possess strong language skills, both written and verbal, as well as the ability to learn and adapt quickly to new products and services. If you are a team player who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity
About the Role
You will be responsible for meeting expected customer service levels; supporting business performance goals by providing a full range of customer service; answering regular customer inquiries and concerns via the telephone. You will also be expected to work closely with other teams to ensure seamless delivery of customer services.
What We Offer
We offer a competitive salary of $17.00 per hour, inclusive of base pay of $15.00 per hour + $2.00 per hour premium for the bilingual Spanish skill. Other benefits include health/dental/vision/life insurance, flexible spending account (FSA), health savings account (HSA), 401(k) with company match, vacation/sick time, paid holidays, tuition reimbursement, employee assistance program, employee discount program, training and development programs, and employee rewards program.
