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Automotive Sales and Support Specialist
3 weeks ago
As a Customer Service Case Manager (Bilingual French) at Percepta, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include:
Main Responsibilities:- Handle inbound customer calls regarding sales and service, resolving issues efficiently and effectively.
- Provide top-notch customer service through clear and concise communication, actively listening to customers and addressing their concerns promptly.
- Document customer inquiries and concerns for future reference and improvement.
This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
