Salesforce Technical Lead

4 weeks ago


Boston, Massachusetts, United States Mindlance Full time
Job Title: Salesforce Technical Lead

About the Role:
At Mindlance, we are seeking a highly skilled Salesforce Technical Lead to oversee the day-to-day management of our Salesforce environment. This role is responsible for ensuring the smooth operation of our Salesforce instance, including platform management, user account management, and data management. The ideal candidate will have a strong background in Salesforce administration, excellent communication skills, and the ability to work effectively with cross-functional teams.

Key Responsibilities:
Platform Management: Respond to help desk tickets, manage user accounts, and configure user access and permissions.
Data Management: Oversee data management and maintenance, including duplicate record management, data quality reviews, and data loading activities.
Advanced Administration: Use best practice automation tools to streamline existing workflows, configure Salesforce Lightning apps, and build Salesforce reports and dashboards.
Product Management and Governance Support: Work with the Senior Product Manager to build, size, refine, prioritize, and groom the organization's backlog of product features.
Training and Capacity Building: Support the Senior Product Manager in implementing an organization-wide capacity building and training program to help train superusers across the organization in common Salesforce competencies.

Requirements:
At least three (3) years of full-time, or equivalent part-time, professional experience in administering a complex Salesforce instance.
Knowledge of building best-practice Salesforce solutions.
Bachelor's degree in computer science, IT, business, or public administration or related field preferred.
Strong oral and written communication skills.
Ability to communicate across stakeholder groups from diverse backgrounds and with various understandings of technology concepts and product management processes.
Ability to translate functional requirements into technical specifications and to communicate technical constraints or barriers to program staff.
Strong analytical and problem-solving skills, as well as troubleshooting expertise.
Experience training end users.

Additional Desired Skills and Qualifications:
Salesforce Administrator certification.
Familiarity building or maintaining public-facing portals for customers and partners to interface with core internal systems.
Experience working for government and/or non-profit organizations.
Experience with business process mapping and requirement gathering.

What We Offer:
Competitive salary and benefits package.
Opportunity to work with a dynamic and growing organization.
Collaborative and supportive work environment.
Professional development and growth opportunities.
Recognition and rewards for outstanding performance.

How to Apply:
If you are a motivated and experienced Salesforce professional looking for a new challenge, please submit your resume and cover letter to us.

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