Veterinary Referral Coordinator

1 week ago


Greenville South Carolina, United States Fetch Veterinary Full time

Job Summary:

Fetch Veterinary is seeking a dedicated and detail-oriented Referral Coordinator to join our Guest Services team. As a Referral Coordinator, you will play a critical role in managing and coordinating the flow of referrals from guests, referring veterinarians, and internal departments.

Key Responsibilities:

  • Receive and process referral requests from referring veterinarians and guests
  • Review medical records and diagnostic reports to ensure all necessary information is included
  • Coordinate with internal departments to schedule appointments, procedures, and consultations for referred patients
  • Communicate with referring veterinarians to provide updates on patient status and coordinate post-referral care
  • Ensure accurate and timely documentation of all referral-related activities in the hospital management system
  • Work closely with the Guest Services team to provide exceptional service to referring veterinarians and guests
  • Collaborate with the marketing team to promote referral services and maintain relationships with referring veterinarians
  • Assist with training new Guest Services team members on referral processes and procedures
  • Stay up-to-date on the latest advancements and best practices in veterinary referral services
  • Other administrative tasks as assigned

Requirements:

  • Prior experience in a veterinary clinic or hospital setting preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Attention to detail and ability to maintain accurate records
  • Proficient in using computer systems and software applications
  • Ability to work collaboratively in a team environment
  • Customer service-oriented mindset

Benefits:

  • 401(k) matching
  • Health / Dental / Vision Insurance
  • Life Insurance
  • Employee assistance program
  • Employee discount
  • Pet Wellness Plan
  • Paid time off
  • Shift differentials
  • Uniform allowance
  • Tuition reimbursement


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