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Veterinary Front Desk Coordinator

2 months ago

Irmo South Carolina, United States Well Pets Veterinary Clinic and After Hours Urgent Care Full time
Job Summary:

The Veterinary Receptionist is the first point of contact for clients and plays a crucial role in creating a positive and welcoming experience for pet owners. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment.

Key Responsibilities:
  • Maintain accurate and up-to-date client records, including medical history and contact information.
  • Answer phone calls and respond to client inquiries in a professional and courteous manner.
  • Schedule appointments and surgeries, ensuring that all necessary information is communicated to clients and staff.
  • Process payments and handle financial transactions, including credit card payments and check processing.
  • Provide exceptional customer service, responding to client concerns and resolving issues in a timely and professional manner.
  • Work collaboratively with veterinarians, technicians, and other staff members to ensure seamless communication and efficient patient care.
  • Stay up-to-date on veterinary terminology, procedures, and best practices to provide accurate and informed responses to client inquiries.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and staff.
  • Ability to multitask and work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in software applications such as Microsoft Office.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work a variety of shifts, including weekends and holidays, as needed.